Refund policy
At CrochetMira, we want every customer to receive the digital crochet patterns they purchased and access their files without difficulty.
Because our products are primarily digital crochet patterns delivered electronically, they cannot be physically returned like tangible products. This policy explains when refunds, cancellations, or replacement files may be available.
Digital Products
Unless a product page specifically states otherwise, all products sold through CrochetMira are digital crochet pattern files.
No physical product will be shipped.
Product images may show examples of completed crochet projects for illustration purposes only. Purchasing a pattern does not include the finished crocheted item, yarn, crochet hooks, stuffing, accessories, or any other physical materials.
Refunds for Digital Downloads
Because digital products can generally be accessed or downloaded immediately after purchase, digital purchases are generally final once the digital content has been accessed or downloaded, except in situations such as:
- The file is defective or corrupted.
- The wrong file was delivered.
- Important files are missing.
- You were accidentally charged more than once for the same purchase.
- We are unable to provide the digital product you purchased.
- A refund is required under applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Before Downloading Your Purchase
If you believe you purchased the wrong product or placed an order by mistake and have not yet accessed or downloaded the digital file, please contact us as soon as possible.
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Please include:
- Your order number
- The email address used at checkout
- The reason for your request
We will review eligible requests on a case-by-case basis.
Please note that submitting a refund request does not automatically guarantee a refund, particularly if the digital content has already been delivered, accessed, or downloaded.
Defective, Corrupted, or Incorrect Files
If a digital file you receive is corrupted, incomplete, inaccessible, or materially different from the product described on the product page, please contact CrochetMira.
Please provide your order number and explain the issue you are experiencing.
Where appropriate, we will first attempt to resolve the problem by:
- Providing a replacement download
- Providing a corrected file
- Restoring access to your purchased file
- Providing the correct digital product
If we are unable to provide a functioning version of the purchased product, a refund may be issued where appropriate or where required by applicable law.
Duplicate Purchases or Duplicate Charges
If you accidentally purchase the same digital pattern more than once, or believe you were charged twice for the same transaction, please contact us.
After verifying the duplicate transaction, we may refund the duplicate charge.
Change of Mind
Because digital products can be delivered and copied immediately, we generally cannot provide refunds solely because:
- You changed your mind after downloading the file.
- You no longer want to make the project.
- You purchased a pattern without reviewing its description.
- You expected a finished physical crochet item when the listing clearly stated that it was a digital pattern.
- The pattern is above or below your preferred skill level.
- Your chosen yarn, hook, tension, sizing, or modifications produce a different result.
- You have already accessed the complete digital file.
This does not affect any rights provided to you under applicable consumer protection laws.
European Union Customers — Right of Withdrawal
Customers located in the European Union may have certain statutory cancellation or withdrawal rights under applicable consumer law.
Special rules may apply to digital content supplied immediately after purchase.
Where permitted by applicable law, the right of withdrawal may cease once delivery of the digital content begins if the customer has expressly consented to immediate delivery and acknowledged that beginning delivery may result in the loss of the applicable withdrawal right.
Where these legal requirements have not been satisfied, any applicable statutory rights remain unaffected.
Customers wishing to exercise an applicable statutory cancellation or withdrawal right may contact:
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Please provide your name, order number, checkout email address, and a clear statement explaining that you wish to withdraw from the applicable purchase.
United Kingdom and Other Jurisdictions
Customers may have additional mandatory rights under the consumer protection laws applicable in their country, state, or region.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any rights that cannot legally be waived.
Where this policy conflicts with mandatory consumer law applicable to you, the applicable legal requirements will take precedence.
Refund Processing
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider, bank, card issuer, and customer's location.
Although CrochetMira may process an approved refund promptly, your payment provider may require additional business days for the funds to appear in your account.
Chargebacks
If you experience an issue with your order, we encourage you to contact CrochetMira first so that we can investigate the issue and attempt to resolve it.
Nothing in this section limits any lawful rights you may have through your payment provider or applicable consumer protection laws.
Contact Us
If you have questions about your digital downloads, orders, cancellations, refunds, or access to your purchased patterns, please contact us:
CrochetMira
Email: Contact@crochetmira.com